top of page

FAQs

Having issues ordering?

Please send an email to: support@upchurchmerch.com and we will reach out with the best course of action.

I just made a purchase, What's next?

You will receive a confirmation email, stating your order has been placed, then once your order is processed you will receive a tracking number via email.

 

I did not receive a tracking number. Where can I find it?

Please check your spam folder or possibly a search in the search bar for Upchurch merch and it should pop up. In the event, it does not please contact us with your name and order number so we can look into it for you.

 

Do you ship internationally?

Not at this time, we are currently looking into the best options for international shipping.

 

Why does my tracking say returned to sender?

Items are returned to the sender due to an incorrect address placed at check out. Please double-check that the address is correct. In the event a mistake was made please email us with the order number and correct address to avoid a major delay in shipping your product.

 

How often do you restock your items?

We strive to keep the majority of Items in stock but we do offer monthly exclusive releases and limited quantity releases which those items are not to be restocked.

 

How can I ensure this is an Official page for Ryan Upchurch and not another fake page?

Upchurchmerch.com is the only official retailer for anything Ryan Upchurch. We are listed in all the verifiable social media accounts for Ryan Upchurch.

 

Do you sell gift cards?

Yes we do, check here for more details.

 

What are your shipping times?

All orders are processed and shipped within 4-8 business days. We do not ship on weekends or Holidays.

 

Do you ship on the weekend?

No we do not ship over the weekends or Holidays.

 

What is the best contact for any additional questions?

support@upchurchmerch.com

 

What's your Return Policy?

Click here for full policy.

 

Do you have a size chart?

Size chart link

 

What if i received the wrong item/size?

If that happens just contact Support@upchurchmerch.com 

Social Media Scams*

Ryan does not DM or Private message any fans from non-verified accounts. Ryan does not have backup pages or accounts to just talk to his fans, these are all scammers. Ryan will not ask for private information, send money requests, or sell meet and greets or tickets to his shows, these are all scams as well.  If any of these people contact you please report them to Support@upchurchmerch.com

We are not affiliated with the following sites or vendors

Upchurchmerch.net 

Dapemo.com

Upchurchmerch.store

Redbubble

Teepublic

Zazzle

Redneck Nation

Or any Amazon or Etsy stores. 

These are all counterfeit items and we DO NOT stand behind these products they sell. 

bottom of page